Track your order

Know where your parcel is

Follow your order from our shelf to your door and get help fast if anything looks wrong.

Contact support
Delivery and returns

Order status

Where your order is

Every order moves through the same four stages, and we message you at each one.

Order received

We confirm your order and payment by SMS and email.

Packed

Your items are checked and carefully packed.

Out for delivery

The courier is on the way and will call you.

Delivered

Your parcel arrives. Enjoy, and tell us how it went.

How to track

Track your order in three steps

  1. Find your order number

    It is in your confirmation email and SMS.

  2. Open your tracking message

    Updates link to the latest status of your parcel.

  3. Ask us if you are stuck

    Send the form below with your order number.

Need help?

Ask about your order

Include your order number in the message and we will reply within one working day.

Have your order number ready

It starts with the order reference in your confirmation email.

Usual delivery times

Standard orders arrive in 1 to 4 working days.

Prefer to call?

Phone or WhatsApp us Monday to Saturday, 8am to 6pm.

Questions

Tracking FAQ

I have not received a tracking message. What now?
Check your spam folder and phone messages, then contact us with your order number.
My order says delivered but I do not have it.
Contact us straight away and we will check with the courier.
Can I change the delivery address after ordering?
Yes, as long as the order has not shipped yet.

Ready for your next order?

Browse the latest arrivals and enjoy free delivery over GH₵ 300.

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