Help centre
Frequently asked questions
Quick answers about ordering, payment, delivery and returns.
Ordering
Placing an order
Do I need an account to order?
No. You can check out as a guest, though an account lets you track orders more easily.
Can I change or cancel my order?
Yes, contact us as soon as possible before it ships and we will help.
How do I know my order went through?
You receive a confirmation by email and SMS straight after checkout.
Payment
Paying for your order
Which payment methods do you accept?
MTN, Vodafone and AirtelTigo mobile money, bank cards and cash on delivery in selected areas.
Is it safe to pay online?
Yes. Payments are encrypted and we never store your card details.
Can I get a receipt?
Yes, a receipt is emailed automatically and available on request.
Delivery
Shipping and tracking
How long will delivery take?
Standard delivery takes 1 to 4 working days depending on your region.
Do you deliver outside the city?
Yes, we deliver to every region in the country.
How much does delivery cost?
Fees depend on your location, and delivery is free on orders over GH₵ 300.
Returns
Returns and refunds
What is your return policy?
Return unused items in their original packaging within 7 days of delivery.
How do I start a return?
Contact us with your order number and we will arrange everything.
When will I get my refund?
Refunds reach your payment method within 3 to 5 working days after we receive the item.